Refund Policy
Last Updated: January 24, 2026
At Yood Co., every item is crafted or curated with care. We want you to be happy with your order, and we understand that sometimes things don’t go as expected. The following policy outlines how we handle returns, exchanges, and refunds.
1. Eligibility for Returns & Exchanges
To qualify for a return or exchange, your item must be:
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Unused
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In its original condition
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In its original packaging
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Requested within 7 calendar days of delivery
After 7 days, we cannot guarantee approval for returns or exchanges.
2. Non-Returnable Items
Due to the nature of our products, the following items are not eligible for return or refund unless damaged or defective upon arrival:
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Customized or personalized items (names, engravings, custom prints, etc.)
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Made-to-order products
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Digital files or downloadable content
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Sale or clearance items
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Gift cards
If you feel there was a mistake or quality issue, please reach out — we always aim to take care of our customers.
3. Damaged or Defective Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with:
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Your order number
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A description of the issue
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Photo(s) of the damaged product and packaging
We will offer one of the following at our discretion:
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A replacement
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A repair (if applicable)
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A refund
We may request that the item be returned before issuing a resolution.
4. Refunds
Once a return is received and inspected, we will notify you of approval or denial. If approved:
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Refunds are issued to the original payment method
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Processing times vary based on the payment provider (typically 3–7 business days)
Original shipping charges are non-refundable, unless the item was damaged, defective, or incorrect due to our error.
5. Exchanges
We allow exchanges for eligible items based on availability. If the requested replacement is not available, you may choose:
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A refund (if item is eligible), or
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Store credit
6. Return Shipping
Unless the item arrived damaged, defective, or incorrect:
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Return shipping costs are the responsibility of the customer
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Shipping must include tracking for proof of delivery
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We are not responsible for lost return shipments
If the issue was our error, we will provide a prepaid return label.
7. Cancellations
Orders may be canceled within 12 hours of purchase as long as production has not begun.
Custom and made-to-order items cannot be canceled once work has started.
8. How to Start a Return or Claim
To begin a return, exchange, or damage claim, please contact us:
Include your order number and details so we can assist quickly.
9. Final Notes
We’re a small maker business — friendliness and clarity go a long way both directions. If you ever have an issue, reach out. We truly care about getting it right.